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Food Stamp Program Shut Down Due To System Failure

ILLINOIS - A system failure kept Link card uses from buying groceries today.
ILLINOIS - A system failure kept Link card uses from buying groceries today.
The Xerox Corporation released a statement saying the failure happened this morning. The company was running a routine test of its back-up systems when the Xerox Electronic Benefits Transfer (EBT) temporarily shutdown. 
A company spokesperson said it's back up and running, but people who rely on WIC and SNAP programs in 17 states will continue to have issues because of connectivity problems. 
There's no timetable as to when the problem will be fully resolved. The company said users can work with grocery stories to get access to their benefits through an "emergency voucher system." 
Several Link users were under in the impression that the issue was related to the government shutdown, but that is not the case.

Here is Xerox's full statement:
        "During a routine test of our back-up systems Saturday morning, Xerox’s Electronic Benefits Transfer (EBT) system experienced a temporary shutdown. While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC. Technical staff is addressing the issue and expect the system to be restored soon. Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients’ patience while we work through this outage as quickly as possible."
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