Comcast to open Xfinity store in Normal

Local News

Comcast announced Monday new plans to open an Xfinity Store in Normal.

Located in The Shoppes at College Hills  at 303 Veterans Parkway, the 4,500-square-foot store is expected to open this winter. It will give visitors hands-on experience with Xfinity’s range of products and services. Operations from the company’s existing service center at 1202 W. Division Street will be transferred to the new store when it opens. 

The store will feature iPads and other mobile devices visitors can use to explore Xfinity’s mobile apps.  

“The goal of the new store is to give customers the best possible experience,” Comcast’s Greater Chicago Region senior vice president John Crowley said. “It will give our employees the ability to demonstrate the latest Xfinity products and services and educate visitors about how to use all of their features.  In addition, the store will have comfortable seating areas that will allow visitors to settle in and experience our products and services as though they’re in their own living rooms.”

“The Shoppes at College Hills restaurants, retail shops and services support local residents and visitors from throughout Central Illinois,” Normal Mayor Chris Koos said. “The addition of the Xfinity store will further enhance this dynamic development.”

Along with product and service demos, customers will be able to pay bills, pick up and return equipment and get assistance from trained, knowledgeable sales and service consultants. 

The store will have around 15 full- and part-time employees.  Store hours will be Mondays through Saturdays from 9 a.m. to 7 p.m. and Sundays from 12 to 5 p.m.

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