BLOOMINGTON, Ill. (WMBD) — Representatives with the State Farm Insurance Corporate South in Bloomington are having trouble keeping their systems online after the city experienced heavy snow Monday evening.
In a tweet sent on Tuesday, Feb. 16, representatives said the insurance company is still dealing with system outages. They said they are working to resolve those connection issues.
Representatives said the outage began midday on Feb. 15. The outage reportedly affected contact centers, agent offices, and other online tools such as the internet and the mobile app.
In the meantime, representatives plan on keeping customers in the loop through the company’s social media accounts.
Regarding missed payments on bills, representatives said they will review accounts and payments affected by the outage and update as necessary, but they confirmed late fees will not be charged to any accounts. For customers enrolled in automatic payments, previously scheduled payments will be automatically processed when the system is back online.
Those with concerns are encouraged to contact the company through direct message on its Twitter account or messenger on its Facebook account. Concerned individuals can also email email@example.com.