SPRINGFIELD, Ill. – The Department of Employment Security reports unemployment checks are delayed 30,000 people across the state.
Claims for unemployment benefits must be filed every two weeks, but this week…The Department of Employment Security experienced a system malfunction which delayed payments for those expecting an unemployment check. The system is now up and running but applications filed earlier this week remain delayed.
In a statement, the agency says people who certified their claims on Monday will receive payments by Friday.
People filing for unemployment are not only unhappy about the failure of the system and say they want better options for getting their benefits to make sure they don’t suffer a wait like this again.
“There’s just a lot of people suffering who need their money,” said Jeanetta Pirtle.
Joseph Fleischli stopped running his boiler company back in 2001. He now receives unemployment benefits. He says one group suffers from the way the state issues the benefits nowadays.
“It’s really a problem for elderly people that don’t know how to use computers,” said Fleiscli.
He says he went to the unemployment office to figure out what was going on because he didn’t know what to.
“If I hadn’t come down here and that fellow in there didn’t help me, I wouldn’t know where to go. It’s a good thing this fellow did help me do that. So if somebody gets it screwed up with it and makes the wrong section or something, the computer throws it out then they lose. People depend on those few dollars just to go to the grocery stores,” said Fleiscli.
For people who are newer to the process like Pirtle, delays add more pressure to a situation that is already tough.
“If you are just starting to not be in the work force and you are depending on that check and you haven’t transitioned into that type of lifestyle it can be very taxing sometimes, very stressful,” said Pirtle.
Those with the Department of Innovation and Technology say the cause of the system issue is still being looked at. They say they are evaluating the breakdown to identify ways to to make sure this does not happen again.
Those wishing to file a new claim can do so at the Illinois Benefit Information System website.